Have a question that isn't answered below?  Email us at ourendzdesigns@gmail.com 

1.  When should I expect to receive my order?

Our products are custom made to order and may take up to 5-10 business days (depending on the item) to process before they ship (although, most orders ship on average, within 3-7 business days).  Orders are shipped via UPS (with tracking, for your convenience). You will receive an email with tracking information once your order has processed and shipped.  Please allow up to 24 hours for tracking information to update once a tracking number has been issued.  Our priority and ultimate goal is to print and ship each order as quickly as possible!  Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages, damaged or packages still in transit.  We kindly ask your understanding that once packages have been accepted by the carrier, delivery is out of our control. 

(Although extremely rare, during holidays or times of high demand, orders may take up to 14 business days to ship.)

2. How Much Is Shipping?

 

3.  What brand of tees do you use?

Most of our products are printed on Bella + Canvas brand.  To offer variety of colors and styles, we also use Next Level brand tees and alternate brands as needed. Our goal is to use high-quality and soft to the touch products no matter which brand.

4.  What method of printing do you use for your designs?

We currently use direct to film (DTF) as well as custom heat transfers.  We may also from time to time use vinyl or printed heat transfer paper depending graphic  designs.

5.  Will the designs fade?

Our designs are quite durable and not prone to fading. To ensure longevity of your tees, please follow the care instructions sent with your order, or you can view on the "Care Instructions" page.

6.  What forms of payment do you accept?

We accept all major credit cards via our secure payment processing system. 

7.  Can I cancel/modify my order?

If your order has not gone into production, we will make every effort to accommodate your order modification (modifications may include a change in size or color of the SAME product or a correction to the mailing address) if you contact us right away.  If your order has already been printed but not shipped, we will be unable to make any changes. Once an order has been processed and payment/confirmation received, it cannot be canceled/refunded.  Once an order has been shipped, it cannot be canceled/refunded until after delivery.

 8.  My package shows delivered, but I did not receive it.  Do you replace lost or missing packages?

Unfortunately, if orders are marked as delivered, we are unable to send a replacement package.  Please ensure your address is correct when placing your order. We recommend contacting the carrier company providing your tracking information for further assistance with lost or missing packages.

Please see below for additional information on missing packages from the carrier (UPS/USPS/FedEx) website.  You can also view it on their webpage.